Check the Help Center First
The fastest way to get an answer is often to search the help center — no wait time, no inbox delay, available any time. Browse by category or search for your topic. Common questions about sweeps, alerts, billing, account settings, and debtor management are already covered.
If you find your answer here, great. If not, email is the next step.
How to Reach Us
Email is the only way to contact support — there is no live chat and no phone line. Send your message to:
All support requests go through this single address. You'll receive a reply from a real person on the team, not an automated bot.
A clear, detailed email almost always gets a faster resolution than a vague one. The sections below walk you through exactly what to include.
What to Include for the Fastest Response
Including the right details upfront means the team can usually resolve your issue in one reply instead of going back and forth for clarification. Please include:
- Your account email address — the email you used to sign up. This lets us pull up your account immediately.
- Debtor name and/or debtor ID — if your question relates to a specific debtor, include their name as it appears in your account, or the debtor ID shown on their record page.
- A clear description of the issue — what you were trying to do, what you expected to happen, and what actually happened instead.
- Steps to reproduce — if it's a technical issue, briefly describe what you clicked or did before the problem occurred.
- Any error messages — copy the exact text of any error message, or attach a screenshot. This is often the single most useful piece of information.
- Browser and OS — for technical issues, note the browser you're using (Chrome, Safari, Firefox, Edge) and your operating system (Windows, Mac, iOS, Android).
For Billing Issues
If your question is about a charge, subscription, or invoice, please also include:
- Invoice number — found in any receipt email from us, or in your billing settings page.
- Approximate charge date — if you can't locate the invoice number, the date and amount of the charge is enough to find it on our end.
For Security Concerns
If you believe your account has been compromised, you've noticed unauthorized access, or you're reporting a security vulnerability in the product, please email us with "SECURITY" in the subject line. These messages are flagged for priority handling.
Do not include your password or PIN in any support email. We will never ask for your password and we do not need it to help you. If you're locked out of your account, we can reset access without it.
What Happens After You Email
Once your email arrives, here's what to expect:
- You may or may not receive an automated acknowledgment — depending on when you write, a brief acknowledgment may confirm your message was received.
- A team member will review and respond — most requests are answered within 1–2 business days. For more detail on timing, see What to Expect After Submitting a Request.
- We may ask for more detail — if we need additional information to reproduce or investigate your issue, we'll follow up by email. Responding quickly to those follow-up questions keeps things moving.
For response time details: What to Expect After Submitting a Request · Reporting a technical problem: Reporting a Bug or Technical Issue · Have an idea for the product: Submitting a Feature Request
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