How to Cancel Your Subscription

Before You Cancel

Cancelling your subscription ends all monitoring and triggers permanent deletion of your debtor records and alert history after your billing period ends. Before you go through with it, consider the following.

Option 1: Pause individual debtors instead

If you need to reduce spending but want to preserve your data, pausing individual debtors is almost always the better path. A paused debtor stops generating sweep activity and removes that seat from your billable count — without deleting anything. You can resume at any time. If you pause all of your debtors, your effective bill drops to zero active seats while all your monitoring history stays intact.

Option 2: Note any important data before cancelling

There is currently no export feature. If you have alert data you want to keep — property addresses, court case numbers, business entity details — screenshot or note them before cancelling. Once your billing period ends and deletion begins, that data is gone permanently. See What Happens to My Data After Cancelling? for the full picture.

Step-by-Step: How to Cancel

1. Log in to your account

   Visit TrackMyDebtor.com/login and sign in with your email and password.
2. Go to your Dashboard

   Once logged in, navigate to your main dashboard where your debtor list appears.
3. Open Manage Billing

   Find the "Manage Billing" link in your account settings or dashboard navigation. This opens the Stripe Customer Portal in a new page.
4. Select Cancel Plan in the Stripe portal

   In the Stripe Customer Portal, locate your current subscription and click "Cancel plan." Stripe will show you when your access ends (the last day of your current billing period).
5. Confirm the cancellation

   Stripe will ask you to confirm. Once confirmed, your subscription is scheduled for cancellation at the end of the current billing period. You are not charged again.

What Happens Immediately After You Cancel

Cancellation does not cut off your access on the spot. When you confirm cancellation through Stripe, the system schedules your subscription to end on the last day of your current billing period. Until that date:

• Your account remains fully active
• Monitoring sweeps continue to run on schedule
• Alerts are still generated and delivered
• You can still log in, view reports, and add or pause debtors

You will see a banner in your dashboard indicating that your subscription has been cancelled and showing the date access ends.

What Happens When the Billing Period Ends

On the final day of your paid period, your subscription expires. At that point:

• Access ends — you will no longer be able to log in to active dashboard features
• Billing stops — no further charges are made
• Data deletion begins — all debtor records, alert history, and sweep data are permanently removed at or shortly after the period end

For the complete data deletion timeline and details on what is and isn't deleted, see What Happens to My Data After Cancelling?

Can I Cancel Mid-Cycle and Get a Refund?

No. TrackMyDebtor subscriptions are billed per period, and cancellation does not trigger a prorated refund for time remaining in the current billing cycle. When you cancel, your access continues through the end of the period you've already paid for — you receive the full value of that period. No partial credit is issued.

If you have a specific billing concern, contact Support@TrackMyDebtor.com and we'll be happy to review your situation.

Confirming Your Cancellation

Stripe sends a cancellation confirmation email to the address on your account shortly after you complete the cancellation flow. This email will include the date your subscription ends. If you don't receive a confirmation email within a few minutes, check your spam folder — or log back into the Stripe Customer Portal to verify the cancellation status of your subscription.

Account Status After Cancellation

After cancellation is scheduled but before the period ends, your account shows a "Cancellation Pending" status. After the period ends, your account transitions to cancelled. Your login credentials may remain in our system temporarily to facilitate reactivation — but active dashboard access, debtor records, and alerts will be gone.

If you decide you want to come back, see Reactivating a Cancelled Account. Note that reactivating after data deletion means starting fresh — there is no way to recover deleted debtor records or alert history.