Reactivating a Cancelled Account

What Reactivation Actually Means

Reactivating your account means re-subscribing through the checkout flow — adding a payment method and starting a new billing period. You get access to the platform again. What you do not get back is your prior data.

If your billing period ended before you reactivated, all of your debtor records, alert history, and sweep data were deleted at period end. Reactivation gives you an active subscription and an empty account. You will need to re-add all your debtors from scratch.

What You Get Back vs. What You Don't

How to Reactivate

1. Try logging in first

   Visit TrackMyDebtor.com/login and enter your existing email and password. If your login credentials were retained after cancellation, you may be able to log in directly.
2. Navigate to the subscription or checkout page

   Once logged in (or after creating a new account if your login no longer works), go to the subscription or checkout page. This is typically accessible from your account settings or from a prompt shown on the dashboard.
3. Add your payment method

   Enter a valid payment method through the Stripe checkout flow. Your prior payment method may or may not be retained — you may need to re-enter card details.
4. Complete re-subscription

   Confirm your plan selection and complete the checkout. Your subscription will be active immediately and you can begin adding debtors right away.
5. Re-add your debtors

   Your dashboard will be empty. Add each debtor you want to monitor from scratch, including their name, state, and any other details. Click Start Monitoring on each one — 24/7 monitoring begins immediately.

Reactivating Quickly After Cancellation — Act Fast

Cancelling your subscription schedules it to end at the close of your billing period — it does not delete data immediately. If you cancelled recently and your billing period has not yet ended, your data may still be intact.

In this situation, re-subscribing before the billing period ends may allow you to resume with your data still present. However, we cannot guarantee the exact timing of data deletion processes. If you cancelled recently and want to recover your data, contact support immediately: Support@TrackMyDebtor.com. Do not wait.

What If Your Login No Longer Works?

Depending on how long ago your account was cancelled and our account retention policy at the time, your login credentials may no longer be valid. If you attempt to log in and find that your email is not recognized or your password no longer works:

• First, try the password reset flow — your email address may still be on file even if the password needs to be reset
• If your email is no longer recognized, contact Support@TrackMyDebtor.com to request account access restoration before attempting to re-subscribe
• In some cases, you may need to create a new account entirely — support can advise on the right path

Do not create a new account with the same email address without contacting support first, as this may cause conflicts with any residual account data in our system.

Starting Fresh: What to Expect

If your prior data has been deleted, re-subscribing puts you in exactly the same position as a new customer — just with the advantage of knowing the platform already. Here's what to expect when you start fresh:

• Empty debtor list — no debtors are pre-populated. You re-enter each one manually.
• No alert history baseline — the system has no memory of what it previously found for these debtors. On the first sweep after re-adding, everything it finds will be treated as a new finding. This is actually useful: you'll get a full picture of the current state, even if some of it overlaps with what you saw before.
• Monitoring starts immediately — click Start Monitoring on each debtor after adding them and 24/7 nonstop monitoring begins right away.

Avoid This Situation Next Time

If you're reactivating and facing the prospect of starting fresh, the experience of losing monitoring history is the strongest argument for pausing rather than cancelling in the future. Pausing all your debtors gives you the same billing reduction as cancellation — zero active seats billed — while keeping everything intact for instant resumption.

Before your next break from the service, read Pausing Monitoring vs. Cancelling to understand the full comparison.