What IS Deleted After Cancellation
When your subscription ends, the following data is permanently and irrecoverably deleted from our systems:
Once deletion begins, there is no archive, backup, or recovery path — not even for our support team. Data deleted after cancellation is gone permanently. This is not a reversible action.
When Does Deletion Actually Happen?
Deletion does not happen the moment you click "Cancel" in the Stripe Customer Portal. When you cancel, your subscription is scheduled to end at the close of your current billing period. Your data remains fully intact and accessible until that date.
Deletion begins at or shortly after your billing period ends — not immediately upon cancellation. This means you have the remainder of your current billing period to:
- Review your alert history and note anything important
- Screenshot debtor reports or alert details you want to keep
- Reconsider and reactivate before the period ends (which would stop deletion)
There Is No Export Feature — What to Do Before Cancelling
TrackMyDebtor.com does not currently have a data export feature. There is no CSV download, PDF report, or bulk export of your alert history. This means that once your billing period ends and deletion begins, the only way to preserve any of your monitoring data is to have manually captured it beforehand.
Before cancelling, we strongly recommend you do the following for each debtor whose data matters to you:
- Screenshot alert cards — especially any property records showing addresses or parcel numbers, and court case records with docket numbers
- Note business entity details — registered agent names and addresses, entity formation dates, and filing details are worth preserving if they were actionable findings
- Record FAA/USCG findings — aircraft N-numbers and vessel documentation numbers are specific and searchable later in government databases, but having your own record is faster
- Check your email — if you had email alerts enabled, prior notification emails in your inbox contain the same alert data and will remain there after cancellation
If you had email alerts enabled, your notification emails contain the key details from each alert — property addresses, court case numbers, business entity names, and more. These emails remain in your inbox regardless of what happens to your TrackMyDebtor account. Search your inbox for emails from TrackMyDebtor.com to find them.
If You Reactivate — You Start Fresh
If you cancel and later decide to re-subscribe, you can reactivate your account. However, you should not expect your old data to be there. Once the billing period ends and deletion begins, all debtor records and alert history are gone — reactivating does not restore them.
When you reactivate, you will need to:
- Re-add all of your debtors from scratch
- Trigger new first sweeps for each one
- Accept that you have no alert history baseline — the system will treat everything it finds as new
For full details on reactivation, see Reactivating a Cancelled Account.
Strongly Consider Pausing All Debtors Instead
If you're cancelling primarily to reduce costs — and there's any chance you'll want your monitoring history later — pausing all your debtors is almost always the better choice. Here's why:
- Pausing stops sweeps for each debtor, so no new monitoring activity is generated
- Pausing reduces billing by removing each paused debtor from your active seat count — if you pause all debtors, your active seat count goes to zero
- All data is preserved — every alert, every sweep record, every configuration remains exactly as-is
- You can resume instantly at any time with no re-setup required
Pausing is not a substitute for cancellation if you want billing to stop entirely — but it lets you preserve everything while dramatically reducing your bill. See Pausing Monitoring vs. Cancelling for a full comparison.
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