How to Pause Monitoring

  1. Go to your debtor list
    From your dashboard, click "Debtors" to see all your monitored debtors and their current status.
  2. Find the tracking toggle
    Each debtor row has a toggle switch labeled "Tracking" (or showing active/paused state). You can also find this toggle on the individual debtor's report page.
  3. Click the toggle to pause
    Flip the toggle from active to paused. A confirmation prompt will appear — confirm to apply the change immediately.
  4. The debtor is now paused
    The debtor's status chip in the list changes to "Paused." They will be excluded from continuous monitoring automatically. Your subscription seat count adjusts to reflect the change.

What Pausing Does (and Doesn't Do)

When a debtor is paused:

  • Monitoring stops — the debtor is excluded from continuous monitoring. No new data will be fetched for them.
  • Billing adjusts — a paused debtor does not count toward your active seat count. Your subscription quantity is reduced accordingly, which will reflect on your next billing cycle.
  • Alert history is preserved — all past alerts, reports, and data remain fully accessible. Nothing is deleted.
  • The debtor record stays — the debtor remains in your list, clearly marked as Paused, and can be resumed at any time.
  • Manual sweeps are disabled — you cannot trigger a manual sweep for a paused debtor. Resume monitoring first.
Billing Note

Billing adjusts at your next invoice date, not immediately. If you pause mid-cycle, you won't receive a prorated credit for the current period — but your seat count will decrease for the next billing cycle. If you pause then quickly resume within the same cycle, no billing change occurs.

How to Resume Monitoring

Resuming is as simple as pausing. Find the debtor in your list (paused debtors are clearly marked), click Resume, and confirm. 24/7 continuous monitoring resumes immediately — or you can trigger a manual sweep for an instant on-demand scan right now.

When you resume, a new debtor seat is added to your active count and will be reflected on your next invoice.

Pausing vs. Removing: Which Should I Use?

Pause — use when
→ You expect to resume monitoring this debtor in the future
→ A payment plan is in place and you want to re-activate if it breaks down
→ The case is on appeal or legally paused and you want to preserve history
→ You want to keep the alert history on record for reference
→ You need to temporarily free up a seat for a higher-priority debtor
Remove — use when
→ The judgment has been fully satisfied and collection is complete
→ The debtor was added in error (wrong person, duplicate entry)
→ You need to change the monitoring type (Individual ↔ Business)
→ You are permanently ending all collection efforts on this debtor
Tip

When in doubt, pause instead of remove. Removing a debtor deletes their alert history permanently and cannot be undone. Pausing keeps everything intact with zero data loss.

Common Reasons to Pause

  • Payment plan active — the debtor is making payments and you don't need active sweep results, but you want to resume if they stop paying.
  • Judgment under appeal — monitoring is paused while the court reviews, and you'll want to resume if the appeal is decided in your favor.
  • Seasonal adjustment — you're over your preferred seat count and need to briefly prioritize different debtors.
  • Judgment satisfied recently — you want to keep the record for documentation purposes but don't need ongoing sweeps.

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