What Is a Debtor Slot?
Each plan comes with a fixed number of active debtor slots. A slot is occupied whenever a debtor is in active monitoring status. Your plan limits how many slots you can fill simultaneously:
- Individual plan — 1 active debtor at a time
- Pro plan — up to 5 active debtors at a time
- Firm plan — up to 15 active debtors; additional debtors beyond 15 are billed at $2.99/month each (no hard cap)
- Enterprise plan — custom limit, contact us
Paused debtors do not occupy a slot. Pausing a debtor frees up one slot so you can activate a different debtor without upgrading your plan.
Active vs. Paused Debtors
Every debtor in your account is either active or paused:
| Status | Monitoring | Counts Against Slot Limit | Alert History |
|---|---|---|---|
| Active | Running — sweeps every 24 hours | Yes — occupies 1 slot | Accumulating |
| Paused | Suspended | No — slot is free | Preserved, not growing |
What Uses Up a Slot
The following actions occupy a slot on your plan:
- Adding a new debtor — new debtors start in active status immediately and occupy a slot.
- Resuming a paused debtor — flipping a paused debtor back to active status re-occupies a slot.
What Frees Up a Slot
The following actions free a slot, allowing you to activate another debtor:
- Pausing a debtor — suspends monitoring and frees the slot. Alert history is fully preserved. See Pausing Monitoring on a Debtor.
- Removing a debtor — permanently deletes the debtor and their alert history. This also frees the slot, but cannot be undone.
What Happens When You Hit Your Plan's Limit
If all your plan's slots are occupied and you try to add a new debtor, you'll see a prompt asking you to either pause an existing debtor (to free a slot) or upgrade your plan. You can:
- Pause a current debtor to make room — their history is preserved and they can be resumed later.
- Upgrade to Pro if you need up to 5 simultaneous active debtors.
- Upgrade to Firm if you need up to 15 debtors, with flexible overage billing at $2.99/month per debtor beyond 15.
- Contact us for Enterprise pricing if you need a custom volume rate.
Slot Usage Event Reference
| Action | Slot Effect | History Preserved? |
|---|---|---|
| Add new debtor | +1 slot used | N/A (new) |
| Resume paused debtor | +1 slot used | Yes |
| Pause active debtor | −1 slot freed | Yes |
| Remove debtor | −1 slot freed | No — permanent |
| Pause then resume (no change) | no net change | Yes |
Checking Your Current Usage
Your active debtor count is always visible in your dashboard. Check the debtor list directly — debtors showing "Active" status are occupying slots. Your Account Settings page shows your current plan and how many active debtors you have.
If you're on the Individual plan but occasionally need to track a second debtor temporarily, you can pause your current debtor, activate the new one, then swap back when done. History is always preserved through pausing.
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